If you hate hold music, you’ll love this.
Boston-based startup GetHuman on Wednesday unveiled a new service that lets you pay $5 to $25 to hire a “problem solver” who will call a company’s customer service line on your behalf to resolve issues. Prices vary depending on the company, but GetHuman offers to fight for your airline refund, deal with Facebook account issues, or perhaps even prevent a grueling call with Comcast to disconnect your service.
“These customer service procedures have become these long obstacle courses for us,” Christian Allen, GetHuman’s CEO, said in an interview. “We avoid them, we procrastinate, and in some cases we don’t do them at all.”
Allen knows the struggles with customer service all too well, after he put off canceling a hotspot service through a wireless carrier. When he finally got around to making the call, he was bounced around and ended up stuck on the phone. Three months later, he had to go through the whole process again because the service hadn’t been canceled the first time around.
“I spent three hours of my life to do this really simple, binary decision,” he said.
GetHuman can work as a consumer’s assistant, Allen said, but some companies do require more authorization than others.
GetHuman started as a company phone directory that helps people find shortcuts to a live person. But after realizing that getting people the right numbers was only half the battle, Allen said, GetHuman decided to start a pilot of its new “problem solvers” service late last year, saying it has already served nearly 10,000 people. The eight-person shop now has five full-timers whose primary job is working the phones trying to resolve other people’s customer service issues.
Allen says his employees are “experts” at this kind of work and he plans on hiring two more callers soon.
There are a few similar services for navigating the maze of customer service, including FastCustomer, which focuses more on saving you from waiting on hold.
Not everybody sounds so thrilled by GetHuman’s new service, though. Time Warner Cable, whose new ad campaign jokingly addresses its poor reputation with customer service, said it would still like to hear directly from its customers. But you don’t even have to call. They have 24/7 online chat support and the MyTWC app.
“Spending your money on a third party who doesn’t know you versus clicking on an app that lets you do self-service seems like an easy choice to us,” TWC spokesman Bobby Amirshahi said.
There’s a story of an Italian Billionaire when asked if he had to start over from scratch what he’d do (I searched Google 50 times to find the original without luck). He replied that he’d take any job to make $500, buy a nice suit, then go to parties where he’d meet successful people. The implication being that he meet someone who’d offer him a job, share an opportunity, etc.
I’m almost 40 and of the 5 career type jobs I’ve had in my life (I run my own business now), 4 came through networking. Only 1 came out of applying to a job listing.
But networking isn’t something you just go out and do. It’s immensely more effective if you have simple people skills. And when I say simple, I mean spend a couple hours reading Dale Carnegie’s “How to Win Friends and Influence People.” Read that and try it out at a party and you’ll be blown away by how effective it is and how after meeting and talking with a few people and asking them about themselves, how they’ll want to help you, without you asking them.
When I asked my old boss who was the most remarkable sales person I’ve met, what he did to improve his sales skills, he told me that right out of college without any skills or pedigree degree, he took a job as a limo driver. He was reading “How to Win Friends and Influence People” and thought it would be worth trying out. He would ask his customers one simple question when they got in the limo, “So tell me about what you do.” That simple question resulted in a huge increase in tips he received. Notice he didn’t ask his customers, “What do you do?” There’s a subtle difference. If you ask the latter, many people will just tell you in a few words what they do. If you ask the former, it’s an invitation for them to tell you their story. Few people will turn that down.
At one point early in my career, I was doing research in the medical field and realized I wasn’t interested in it or where it would lead. I wanted to make more money and get into the business side of things (this was right after the tech crash in the San Francisco area), so I spent nearly 9 months relentlessly applying to jobs, writing cover letters, researching companies. With no success. I was doing it all wrong.
One night, my roommate asked if I wanted to go to a party. Sure, no problem. We went. I didn’t know a single person there. At one point, everyone did shots. I wandered back to the kitchen to get a beer. There was one other guy in the kitchen and I introduced myself. We talked for a while, I asked him what he did and he said he worked in biotech. I mentioned I was looking to get into the field, and he said his company was actually hiring. My resume got send to the hiring manager, and I was interviewing within a couple weeks. You can guess what my next job was.
There are a million paths to getting rich. And there are countless people who’ve gotten rich who are jerks, tyrants, manipulative, conniving, and all around assholes. When you’re working in different industries, you’ll start to feel that all the successful people are this way. But in reality, these are only the people who leave the most lasting impression, not because they’re the only people who succeed.
But there’s unlikely anyone out there successful who wouldn’t emphasize the value of people skills in succeeding.
If you would like to become a millionaire, keep on reading the Source
Let’s be real – No person is immune to behaving in a toxic or dangerous way once in a while. What is important is knowing to move past these moments by learning to be better, embrace personal growth, instead of letting these habits stick around for longer than they are needed. Do not let them live rent free in your mind and heart damaging your property.
There are probably more toxic behaviors to list, but these 9 come to mind as the most important.
1. Victim Mentality
When you have been the victim in a situation or multiple situations, especially before adulthood, it is hard to not try to protect yourself from these pains. Know there is a difference between protecting yourself and expecting to be hurt. Expecting to be a victim can keep you from feeling empowered and in control of your destiny.
“Master yourself, and become king of the world around you. Let no odds, chastisement, exile, doubt, fear, or ANY mental virii prevent you from accomplishing your dreams. Never be a victim of life; be it’s conqueror.” ” -Mike Norton-
2. Living in the Past or Living in the Future
It is good to acknowledge your past and learn from your life’s lesson, but you do not need to relive the pain and regrets of the past. It is good to grow towards the future and prepare for the life you vision, but not at the expense of missing out on the magic of living in the present. Both extreme mindsets lead to ignoring the needs of the people around you.
“Yesterday is history, tomorrow is a mystery, today is a gift of God, which is why we call it the present.” -Bill Keane-
3. Creating Enemies
Most everyone is just doing their best in life. Any person who intentionally causes pain is suffering with their own demons unaware of how poisoned their thinking is due to all the pain they have received from others in life. Acknowledging this pain, offering your understanding and forgiveness, can help them see through themselves. This act can create a friend from an enemy.
“When you begin to see that your enemy is suffering, that is the beginning of insight.” -Thich Nhat Hanh-
4. Holding on to Grudges
Sometimes, we are caught in situations with others where it’s not easy to let go soon after it happens. Some situations are traumatic and require a great deal of counseling, introspection and healing. Any grudge takes energy to keep and it gives this person power over you. Letting go of a grudge is more about your own peace & clarity versus forgiving the other person.
“Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned.” -Buddha-
5. Mindlessly Living
It takes effort to live consciously. Reacting out of habit can cause a varied response with a mix of old patterns and emotional wounds mostly coming from the subconscious mind. When we live mindfully, we react to every situation with intelligence, wisdom, compassion and with the intent to create the best outcome possible.
“Mindless habitual behavior is the enemy of innovation.” -Rosabeth Moss Kanter-
6. Withholding Love
Love can be used as a weapon even more disastrous than hate, but to give your love freely is a gift to yourself and the world. This is the only way you can surround yourself with multiple loving people in the form of friendship, family and romantic encounters. When a person stumbles in your life who abuses your love, your heart will already be so full, their attempts to cause you pain will be minimal.
Take stock of your thoughts and behavior. Each night ask yourself, when were you negative when you could have been positive? When did you withhold love when you might have given it? When did you play a neurotic game instead of behaving in a powerful way? Use this process to self-correct. -Marianne Williamson-
7. The Need to Be Right
Feeling the need to be right is less about discovering the truth and more about protecting yourself from being wrong. It is an ego-based reaction. You can skillfully debate your position based on your truths and still listen respectfully to another person’s truths. If your reasoning is sound, maybe you will plant a seed in another’s mind for them to discover on their own, but that is all you can do when it comes to a tightly held belief. By listening to another person’s views, you too might be sent on the similar path to your own discoveries. Overall, it is about expanding the mind while letting go of your pride.
“He who establishes his argument by noise and command, shows that his reason is weak.” – Michel de Montaigne –
8. Cheating in Life
Not going about things the right way is a disservice to yourself. It robs you of the ability to feel full satisfaction of a fairly earned accomplishment. No matter how much you push away feelings of guilt to yourself or others who might have been affected by this action, they exist somewhere within and can easily resurface at any time.
“The first and worst of all frauds is to cheat one’s self. All sin is easy after that.” -Pearl Bailey-
9. Allowing Ego to Drive
Most if not all of the above behaviors could all be connected to the ego. The most important personal development discovery is when you can decide which parts of your ego requires healing and which parts need to be discarded. Once enough negativity has been removed, you can start living your life guided by your inner voice. The ego becomes a trusted advisor who sits in the passenger seat while your higher self is driving the car.